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After sales services working flow


Overseas Technical Support

1.Production and Sharing of technical document

A. Disassemble Manual

B. FAQ(Frequently Asked Questions)

C. Upgrade, Coding Guide

2.Online Technical Support

A. Providing guidance to meet the Overseas customers software requirements

B. Timely answers of online questions

C. Software update tools testing

3.Feedback customer problems

A. Confirming the problems

B. Report the major quality problem or the problem which can not be solved online

4.Accessories Support

A. Confirming the required accessories model, ensure the accuracy of purchasing and delivery

B. According to the repair reports, helping to confirm the rationality of the requirements quantity

Overseas Spare parts Support

1.Spare parts supply within the range of after sales service funds

2.Fast response to customers’ demand for accessories purchasing

After Sales Technical Support